Creating an account on MyBR.com opens the doors to our exclusive skincare private club. It allows you to order products from the comfort of your home, grants access to complimentary online consultations, and creates a personalized space with your analysis, prescriptions, order history, and much more. This ensures a seamless journey in line with the Biologique Recherche methodology, which is based on advanced personalization of your skincare protocol.

You can find a "forgotten password" link right under the password field, so you can type your email address. Then, you will receive a new password be able to log in again on MyBR.

According to our conditions and terms, your personal data remains strictly confidential and shall not be shared with any other company.

Unfortunately, you cannot change it. You need to create a new MyBR account with the new email address.

Yes, we can delete your account. For legal reasons, your data will be erased after a legal delay which depends upon the legislation of the country in wich you live.
To get your account deleted, get in touch with our Concierge service.

"My Preferred Spa" is a feature on MyBR.com that allows you to select and save your favorite Biologique Recherche spa location. It's a convenient way to keep track of your preferred spa for future appointments and special offers. To change your preferred spa, simply follow these steps:

Log in to your MyBR.com account.
Go to your account settings or preferences.
Go to your account settings or preferences.
Look for the "My Preferred Spa" section.
Click on the edit or change button.
Select a new spa location from the available options.
Save your changes, and your new preferred spa will be updated in your account.

You have the right to request the extraction of your information in accordance with GDPR regulations. This means that you can ask for a copy of the personal data we hold about you. We are committed to complying with GDPR requirements and will process your request promptly and securely. To go further, please contact the Concierge service.

You can do this directly from the email sent to you when you booked your online consultation.

Once you have completed the skin analysis, your personalized Skincare Protocol prescription will be available for you to access on MyBR.com. Simply log in to your account and navigate to the "My Skincare Protocol" section on your profile, where you will find a detailed guide on the recommended products and their application instructions. Enjoy the convenience of having your customized skincare protocol at your fingertips.

As a courtesy, we offer complimentary online consultations to our customers prior to any treatment or purchase. If you need to reschedule or cancel your online booking, please do so via the link in your confirmation email. We greatly appreciate if you inform us of any changes to your booking 12 hours in advance.

A complimentary online skin consultation is an online meeting where you receive your Skin Instant© analysis. Through visual analysis and a series of targeted questions, we gather valuable information to offer expert skincare advice and create a personalized skincare protocol tailored to your unique needs. You can then order the recommended products directly on MyBR.com.

Ready to schedule your online consultation? Simply click here to book your appointment and take the first step towards achieving your skincare goals with the help of our experienced professionals.

To buy Biologique Recherche products online on MyBR.com, simply sign up and browse through the catalog. You can easily add products to your cart and proceed to checkout.

This is unusual and we apologize for the inconvenience. If you have already placed an order that you cannot see it, please contact our Concierge service so we can help you.

The refund cases for MyBR.com are covered in our return policy. If they are in new condition and in their original packaging, you will receive a full refund within 5 to 7 days from the receipt of the products by our team.

Thank you for reaching out to us. Each of our partner and centers are independent distributors of the brand with their own policy. If you purchased on MyBR.com, you can return the product directly to us. However, if you purchased your product from another retailer, or a Biologique Recherche Ambassade, you should address the return directly to them. We recommend contacting the platform or retailer where you made the purchase to inquire about their own return policy and process.

Contact us to send you a return label. After receiving your products in new condition, we will proceed with the refund to the credit card used for the purchase or the returned products (no delivery charges).

Send us an email as soon as possible with photos of the broken product or information about the missing products. For your claim to be accepted, it is important to check your package carefully in the presence of the delivery person or the relay point (write any reservations on the delivery note).

Contact us as soon as possible so that we can locate your package and take measures to ensure an express delivery.

We are not offering the option to order on MyBR.com with delivery in Spa.

Contact us so that we can send you the samples selected in your order.

When your order ships from our warehouse, you get an email with a tracking link that will follow your package right to your doorstep! You can keep track of your orders here .

Yes, you can buy products for someone else on MyBR.com. We highly recommend that each individual undergoes a Skin Instant© analysis to receive personalized product recommendations tailored to their specific skin concerns for the best results.

If you need assistance with ordering Biologique Recherche products online, our customer service is here to help.

If you need to edit your shipping address or make any other changes to your order, please contact us at customerservice.be@MyBR.com. If a shipping label has not been created for your order, or if your order hasn’t left the warehouse, we will do our best to make any changes to your shipping information.

Unfortunately, this is not possible. Once an order is validated, changes cannot be made.

MyBR.com accepts all major credit cards, Apple Pay and PayPal.
We use all the latest encryption and secure payment technology on MyBR.com to guarantee your personal information is protected.

You can create, modify and delete any payment method added to your account at any time by clicking on your profile and get to "My Payments".

Our out of stock products are no longer available to purchase on the website until they are back in stock in the warehouse. So this issue should not be possible. However, if in any case there is a missing product in your delivery, please our Concierge service.

We recommend that you create an alert for your product in your MyBR account so that you can be informed as soon as it is back in stock. You can do it directly on the product page.

Our shipping options are as follow
Complimentary Standard Shipping: 3-4 business days
Express Shipping: 2-3 business days. Thanks to our premium carrier, you can receive your order in a timely manner, depending on the shipping method selected.

If you need further assistance with your online order, you can reach out to our Concierge service using the form on MyBR.com.

The Biologique Recherche Methodology is at the heart of our brand. It consists of three essential stages, guided by the Skin Instant^© principle. The first is the Assessment Stage, involving a Dermo-Cosmetic analysis.
Next is the Initialization Stage, which cleanses and prepares the skin.
Finally, the Treatment Stage features our most concentrated products. Learn more about our Methodology.

Skin Instant© is the state of one's skin at a given moment in life. It is the pillar of the Biologique Recherche Methodology. Skin is impacted daily by factors such as climate, temperature, air conditioning, and pollution, as well as internal factors like stress, hormones, lifestyle, smoking, and age.

Our Methodology is designed to treat the epidermis by targeting these factors at each different moment in life. The Skin Instant© is used to recommend the most tailored regimen and treatments to meet your needs.

Discover your own Skin Instant©.

Understanding your current Skin Instant^© is a significant part of our brand’s methodology of skin reconditionning. Since our skin is constantly changing, we recommend having a one-on-one consultation with a skin expert 2-3 times a year to personalize your Skincare Protocol. Without specific product knowledge, you may not know how to apply or combine products effectively. Speaking with one of our skin experts ensures you use the products correctly and achieve the best results.

We recommend that you take an online consultation or contact one of our skin experts by e-mail to get the best out of your Skincare Protocol. To better understand our methodology based on Skin Instants©, please visit this page.

Yes, your condition does not prevent you from using our products. However, great care must be taken with your skin. We encourage you to book an online consultation with our Skin Experts.

For every order placed on MyBR, we curate a selection of 6 different product samples. You can choose up to 3 samples from this selection.

Sometimes we are not able to anticipate the unusual enthusiasm for one of our products. That is why stock shortages can occur. If the product is still listed in the catalog, you can subscribe to a "Back in stock" alert and you will be the first to know!

Biologique Recherche has transformed each formula to get rid of any animal extract in actives ingredients. We use advanced biomometism to mimic the composition of those ingredients instead. Since 2013, it is legally mandated in the EU that cosmetics cannot be tested on animals, ensuring all products are cruelty-free.

No, not all of our products are certified "vegan." However, please note that we do not use animal-derived ingredients in their composition.

No, Biologique Recherche is not a "Bio" certified brand. While the brand is highly committed to using high-quality ingredients and has a strong focus on providing effective skincare solutions, it does not hold organic certification or claim to meet the strict criteria that "Bio" certification typically requires.

Yes, Biologique Recherche is actively engaged in sustainable development through eco-design of products and packaging. Key areas include:


• Product Eco-design: Integrating eco-design principles, sourcing raw materials from Europe, using co-products, and reducing water usage.

• Packaging Eco-design: Selecting recyclable materials, reducing plastic, incorporating recycled content, and optimizing packaging size.

• Materials Recycling: Since 2021, using 60% PCR and 30% PIR glass for serum bottles.

• Reduction of Packaging: Optimizing sizes to avoid waste, reducing carton sizes, and improving shipping practices.

• Continuous Improvement: Innovating with sustainable materials like bio-sourced accessories and eco-friendly packaging alternatives.

• Natural Formulation: Ensuring quality with natural ingredients under stringent standards.


Our ongoing efforts aim to reduce environmental impact while maintaining high-quality standards. or more detailed information, please consult our CSR report.

Since everyone has his own Skin Instant^©, there is no best Biologique Recherche product. Due to our methodology based on personalization, Biologique Recherche builds a bespoke protocol made of specific products for you. Yet, our best sellers items are known to be Lotion P50, Collagène Originel and Crème Masque Vernix VG.

Since its foundation, Biologique Recherche had its first laboratory and factory at the historic headquarters in Suresnes. In 2021, to accommodate the growth of the brand and increase production capacity, the laboratory was relocated to Argenteuil.

Biotech, short for biotechnology, refers to using living organisms and biological systems to develop products and technologies. In skincare, biotech involves harnessing natural processes to create effective and innovative products. At Biologique Recherche, this means using advanced techniques like cell culture and molecular biology to formulate high-performance skincare solutions that address various skin concerns.

Our formulas rely on numerous activs ingredients. The richness and diversity of our raw materials implies that we have numerous providers across the globe.
All our providers are specificaly selected following a chart of ethics that follows our own values: Cruelty free, respectful of the environment, socially equitable and risk free. For more information, we encourage you to read our CSR report.

At Biologique Recherche, we strive to improve our formulas daily, but they must remain a trade secret. However, we commit to using only quality ingredients and conducting our manufacturing processes with respect for nature, the environment, and sustainable development. You can find the list of ingredients on the back of every Biologique Recherche product packaging.

We do not use retinol in our products.
Even if it is an efficient anti-aging ingredient, retinol has downside effects. At short term, some individuals may experience redness, dryness, or peeling during the initial weeks of retinol use as the skin adapts to the treatment. Retinol may increase sensitivity to sunlight, making users more prone to sunburn. It can cause temporary dryness and flakiness, particularly in the early stages of use.

Prolonged use of retinol may lead to skin sensitization in some individuals, causing persistent redness or irritation. Extended use without proper breaks or in excessively high concentrations may lead to overexfoliation, causing thinning of the skin and increased sensitivity. In the worst case, some individuals may develop allergic reactions to retinol, leading to persistent discomfort or rash.

This potential overexfoliation makes retinol incompatible with the regular use of Lotion P50. For all these reasons, we decided to avoid using retinol, and use instead safer ingredients in terms of downside effects.

All of our face skincare products are pregnancy-safe, excluding the ones listed below:
Peeling aux Acides de Fruits

Please note that some women have more sensitive and reactive skin during pregnancy. In this case, we suggest to use Lotion P50W. The lotion can also be diluted on a cotton dampened with water.

All of our body products are pregnancy-safe, excluding the ones listed below:
Griffonia & L-Tyrosine
Booster Minceur
Crème Défatigante
Huile Dermotonique
Huile Sous-Ombilicale
Huile Détente
Lipogen AC

During pregnancy and breastfeeding, it is advised not to use products containing caffeine or essential oils. Before breastfeeding, you should clean your breast from any products with water. Our Crème R-Stria and Crème B-Stria are specially formulated to be used on the stomach and chest to prevent and repair stretch marks during and after pregnancy.

Yes. Our products are not sold if they happen to be dangerous. When Biologique Recherche takes the initiative to reformulate a product, it is always to improve it, which does not make the old versions dangerous for your skin or ineffective.

Of course. The only instance in which you should not use your product would be a case of force majeure, where the product is declared dangerous. Rest assured, you would be notified, and we would refund your purchase without even requiring a return.

Biologique Recherche never changes its packaging. If a change were to occur, we would communicate it. A different packaging may indicate that you have purchased a counterfeit product. Try authenticating your product here.

Yes, most of Biologique Recherche products have expiration dates which you can find on the product and on it's packaging. The shelf life variates for each product and is available at the bottom left of the back sticker on every packaging.

While highly recommended, skin analysis is not mandatory to purchase Biologique Recherche products. Having a personalized analysis allows our experts to prescribe the most suitable products for your skin, enhancing the effectiveness of your skincare protocol. When visiting a partner center, MyBR.com or a Biologique Recherche Ambassade, products are always tied to a skin analysis to ensure the most efficient results on one's skin.

Biologique Recherche products are well known to improve significantly the quality of our customers skin because their formulas are highly concentrated in active products. We do not use any fragrance to mask the natural smells of our products, which may cause unwanted reactions on one's skin. That is just an example of our commitment to aiming at efficiency above everything else in our products R&D.
The overall efficiency of Biologique Recherche, above the quality of it's products, lies on its methodology which ensure that the right product is prescribed for the correct skin concern.

This is part of our methodology. Although you are free to order any product on MyBR or from partner online stores, our high-quality products are most effective when used on the appropriate skin types. Therefore, we recommend that Biologique Recherche products be prescribed before purchasing to ensure optimal results.

The best Biologique Recherche skincare protocol is the one tailored for you. Your skin is unique, and so should be the protocol to take care of it. To discover your own Skin Instant© and the best skincare protocol for you, book a free online consultation with a Skin Expert on MyBR.com or visit one of our Spas.

Biologique Recherche Skin Experts perform an in depth skin analysis through :
- A visual assessment of the epidermis
- A questionnary to identify your habits, lifestyle, and many other factors that impact your skin daily
- The use of e-VISIOLAB^©, an innovative technology based on artificial intelligence (AI) that analyzes the 9 major parameters of the skin.

Each Skin Instant© is different, and there are various kinds of acne-prone and seborrheic skins. We strongly advise performing a complimentary skin analysis online or at one of our centers to ensure an adapted treatment. Learn more about acne-prone skin on our dedicated page.

Rosacea is a unique condition that can be due to various factors depending on each individual. Biologique Recherche has developed numerous products to address the different external signs of Rosacea. We strongly advise performing a complimentary skin analysis online or at one of our centers to ensure an adapted treatment.

There is no single best Biologique Recherche product for dry skin, as this issue may be caused by various factors that need to be addressed differently. We strongly advise performing a complimentary skin analysis online or at one of our centers to ensure an adapted treatment. Learn more about dry skin on our dedicated page.

Oily skin is one of the most misunderstood concerns when talking about skin. Some oily skins need hydration, some lack lipid replenishment, and many other factors need consideration. We strongly advise performing a complimentary skin analysis online or at one of our centers to ensure an adapted treatment.

Our Lotion P50 is well-known for cleaning skin pores and preventing oil from infiltrating them. This tightens the pores, making it harder for blackheads to appear. book an online skin consultation with one of our Skin Experts to find out which Lotion P50 is best for your skin.

Sensitive skin requires special care above all else. Biologique Recherche offers a dedicated range for sensitive skin called Toleskin, which includes a mask, a cream, and a dietary supplement. We strongly recommend undergoing a Skin Instant^© analysis with our Skin Experts for personalized recommendations tailored to your unique skin needs and concerns.

Anti-aging issues are multiple and may be caused by various factors. We recommend booking a complimentary online skin consultation so one of our Skin Experts can identify your specific skin issues and recommend the most suitable anti-aging product.

Yes, Biologique Recherche products can effectively help with blackheads and red pimples. To reduce their visibility, cleanse your face twice daily with an oil-based cleanser like Lait S-R to draw out sebum from the pores. Follow this with P50 to tighten your pores. Ensure you maintain solid hydration to prevent an imbalance in oil production.

Every Biologique Recherche product comes with an authenticity Bubble Tag.
Scan the unique QR code on the product to verify its authenticity.

BR "Skin Experts" are a team of skilled professionals with deep expertise in skincare. They are trained to assess and analyze various skin types and conditions, offering personalized advice and recommendations within the Biologique Recherche range. Whether addressing specific concerns or designing a comprehensive skincare protocol, BR Skin Experts are dedicated to helping you achieve healthy and radiant skin.

MyBR.com is our e-commerce and e-services platform. For a personalized skincare analysis and expert recommendations, customers can book a complimentary online consultation and benefit from the convenience of receiving expert advice and tailored recommendations. At MyBR.com, we offer a variety of exclusive and personalized online services to elevate your skincare experience.

Currently, MyBR.com is available in the United States, France, Italy, Germany, Austria and Belgium. Our team is dedicated to expanding our online services to cater to a global audience. Keep an eye out for future announcements as we aim to bring MyBR.com to more countries in the near future.

The MyBR Concierge Service offers personalized skin care expertise and support via email or phone. Information about products, treatments, orders and anything related to MyBR.com. Visit our dedicated Concierge Service section on our website.

To get in touch with MyBR Concierge, you can email us directly at customerservice.be@MyBR.com or give us a call at our dedicated customer support line. Our team is available to assist you with any inquiries or requests you may have regarding our services. For more information on how to contact MyBR Concierge, please visit our Contact Us page.

Our Ambassades are spread across the globe and we tend to open more and more to convey the high standards of the brand. Here is a complete list of our Ambassades, you can also find them on our Spa Locator.

To book an appointment at a BR Ambassade, you can begin by visiting the store locator on our website to find the contact information for the Ambassades in your country. Please find the nearest Ambassade, then feel free to call them so you may book an appointment at the date and time of your choice.

To cancel an appointment, please ensure you do so at least 24 hours in advance to avoid cancellation fees. You can cancel by replying to the confirmation email of your booking or by calling us directly. Please note that if you cancel less than 24 hours before the appointment, you will be charged the full amount of the appointment. This policy is clearly stated in our booking confirmation emails as well as during phone appointment scheduling.

You can benefit from Biologique Recherche personalized treatments at an Ambassade or partner center. You can access our Store Locator to find the nearest establishments to you and their contact details.

You can find a list of all our partner centers along with their contact details on our Store Locator. You can then contact the center of your choice directly by email or phone to make an appointment.

Biologique Recherche products are exclusively available at our Ambassades, online on MyBR, as well as through selected partner centers chosen by us or by our partner distributors. Biologique Recherche is never sold on marketplaces, big retailers and online pure-players.

Biologique Recherche is exclusviely sold by partner centers and spas around the world, and online on MyBR.com. As our methodology has been designed upon individual customization, we recommend you to get your Skin Instant^© analyzed by one of our Skin Experts, prior to your purchase or treatment.